Terms & Conditions
We want you to have a positive experience and we will do our best to please our customers!
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Refunds & Exchanges
Products that have been shipped cannot be returned. Due to the nature of our all-natural products, we cannot assure the purity of merchandise once it has been shipped. For safety and hygiene reasons this merchandise cannot be restocked or resold; therefore, returns and exchanges cannot be permitted. However, if there has been a mistake on our part, we will do our best to resolve the issue immediately.
NOTE: Products containing nuts such as coconut oil are used in the manufacturing facility. Mandakyns LLC cannot ensure any product that is batch made with other products to be allergen free.
NOTE: If you have an allergy concern please contact us and we can make small batches of our products in clean-allergen-exclusion areas.
Mandakyns LLC is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients (with links to more information in most cases). People with sensitivities to any listed ingredient should not use the product. In case you are in doubt always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.
Mandakyns LLC ships to customers within the United States including Alaska and Hawaii using the US Postal system. This includes US territories, possessions, and military (FPO/AE addresses). Currently, the demand for products out of the United States does not allow us to ship to other countries. If you feel we are missing a great opportunity in your home nation, please provide us some feedback.
When multiple orders are placed, we will do our best to combine orders. If you do not want your orders combined, please note this during checkout. In the event that an order has been placed and the wrong shipping type purchased for the number of products we will reach out to you and try to resolve this issue before shipping if, after reasonable attempts to contact you have been made and no response is given, we will cancel the order.
We will happily refund shipping overages of $1 or more prior to shipping.
Orders will be shipped to the shipping address provided through your account with Mandakyns.com and the information provided through WooCommerce at checkout.
Orders made before 11:59:59 EST will be processed and shipped within the next business day. All orders thereafter will be shipped within 2 business days, please note that we do not ship or operate on federally recognized holidays as UPS cannot facilitate the shipment on those days.
Please make sure that your shipping information is up-to-date with us before completing your order. Mandakyns LLC cannot be held liable or responsible for orders shipped to an incorrect address provided by the customer after the shipment has occurred.
Questions, Comments, & Concerns
If you have a question about tracking your parcel, shipping domestically, or to an international destination, or have an issue with your package being damaged in shipping. For more information, please visit our Customer Care Service Portal or send us an email with your contact details, issue, and purchase order information to [email protected].
By completing this transaction at checkout, you are acknowledging and agreeing to this refund policy, the terms related to data we collect, all disclosures located in product-specific details, and you absolve Mandkyns LLC of any & all legal responsibility in the unlikely event an adverse health reaction were to occur.